The Electrical Network Ltd respects your privacy and is committed to protecting your personal data.
As a successful, honest, and proud ISO Certificated, Scottish company; we would like to re-assure our customers that we continue to, respect and protect your information.
This Privacy Policy gives us the opportunity to demonstrate how, within the robust guidelines of the new GDPR legislation, we use and protect any information that you give/have given us.
You give or have given this; when you interacted with us by visiting our websites, opening our emails, making a purchase, or other form of direct communication eg. by telephone or letter.
The Electrical Network Ltd is committed to ensuring that your privacy is protected; should we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
This website is not intended for those under the age of 18; we do not knowingly collect any data relating to those under the age of 18. If you are under the age of 18 you must leave this site immediately. Fraudulent use of this website may make you subject to civil or criminal sanctions.
We do not collect sensitive data such as ethnic origin, religious beliefs, and medical matters.
The Electrical Network Ltd may change this policy from time to time by updating this page and will inform you when updates have occurred using a ‘pop up’ banner on the electricalnetwork.co.uk website. This policy was last updated on 31 May 2018.
The Electrical Network Ltd is the controller and is responsible for your personal data (referred to as “we”, “us”, or “our” in this Privacy Policy).
We have appointed a nominated person regarding data control, who is also responsible for questions in relation to this policy. If you have any questions, or Data requests, please contact us by emailing [email protected]
The Electrical Network Ltd,
27 Blackhall Street,
Paisley
PA1 1TD
Registered in Scotland; Company number SC200506
It is important that the personal data we hold about you is accurate and up to date. It is your responsibility to ensure that you keep us informed when/if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control third-party websites and are not responsible for their privacy statements. If you leave our website, please refer to and read the Privacy Policy of every website you visit.
How we collect your Personal Data
We collect your Personal Data via direct interaction with you when you:
We may also collect anonymous data when you visit our websites without using a password or login. Such data is not classed as personal data because you cannot be identified from it.
Personal Data means any information about an individual from which that person can be identified.
We may collect, use, store, and transfer the following information about you (we have grouped the data we collect as follows, to enable ease of understanding):
We require the information we gather to understand your needs and provide you with a better service, and in particular for the following reasons:
Generally, we do not rely on consent as a legal basis for processing your personal data, unless you have not purchased a product from us but have specifically requested that we send you information or marketing material.
Where we rely on legitimate interest as the lawful basis for processing your personal data, we will consider and balance any potential impact on you before we process such data for our legitimate interests. In such cases where our interests would be outweighed by the impact on you, we do not process your personal data, unless there is another lawful basis for us to do so, such as consent, or to comply with a legal or regulatory obligation.
Please see the following table to see what type of personal data we use for what purpose, and on what lawful basis we process this data.
Purpose/Activity |
Type of data |
Lawful basis for processing |
To register you as a new customer |
Identity Data Contact Information Profile Data Marketing and Communications Data |
Contractual necessity |
To update your Customer records |
Identity Data Contact Information Profile Data Financial Data Marketing and Communications Data |
Contractual necessity – we need to be able to contact you and process any payments you owe us. We also have a legitimate Interest in staying in contact with you, as we may also wish to let you know about additional products or services that may be of interest to you (you can opt-out of hearing about these if you wish) |
To process and deliver a product or service you have purchased from us:
|
Identity Data Contact Information Financial Data Profile Data Marketing and Communications Data |
Contractual necessity: We need this information in order to perform our contract with you, so that we can take payments from you. We also need to be able to contact you in order to reply to queries you might have raised with us, or to let you know about new developments that may affect you. |
To collect or recover money you owe us |
Identity Data Contact Information Financial Data Transaction Data Profile Data |
Necessary for our legitimate interests so that we can recover any money you may owe us. |
To carry out fraud assessments |
Identity Data Contact Information Financial Data Transaction Data Technical Data |
Necessary for legitimate interest to ensure that payments are not fraudulent. |
To notify you in relation to our legal obligations and documents, including but not limited to changes to our terms or Privacy Policies |
Identity Data Contact Data Profile Data |
Necessary for our legitimate interest to ensure that Customers are notified of changes and updates for our policies |
To administer and protect our business and websites |
Identity Data Contact Data Profile Data Technical Data |
Necessary for our legitimate interest to ensure that we run our business fairly, profitably, and within the law and that we are able to restructure it as necessary, to provide adequate IT and administration services, for network security, to prevent fraud. |
To deliver relevant website content and marketing material to you, and to measure or understand the effectiveness of the material to you |
Identity Data Contact Data Profile Data Technical Data Usage Data Marketing & Communications Data |
Necessary for our legitimate interests, to understand how customers use our products and services, to develop and update products and services, to inform our marketing strategies and to improve the way we interact with you. Where cookies are used, please see our Cookies Policy at the end of this document. |
To use data analytics to improve our website, products and services, and customer relationships |
Technical Data Usage Data |
Necessary for our legitimate interests, so that we know who uses and wants to use our products and services, so that we can update our websites and ensure they remain relevant and useful to customers, to help us decide what kind of products our customers are interested in, to aid us in developing new products, and to inform our marketing strategies. Where cookies are used, please see our Cookies Policy at the end of this document |
To send you marketing communications, to suggest or recommend goods or services that we or third parties provide that may be of interest to you |
Identity Data Contact Data Technical Data Usage Data Profile Data Marketing & Communications Data |
Necessary for our legitimate interests, so that we can develop our products and services, grow our business, and improve our offerings to you. If you have not previously purchased from us, but specifically ask us to keep you informed or to send you marketing and other communications, your consent will form the basis of our use of your data. |
We do not conduct online behavioural tracking of our customers.
We will only use your personal data for the purpose for which we collected it.
If we need to use your personal data for a purpose which is unrelated to the reason it was collected, we will notify you and explain the legal basis on which we are allowed to use it.
In some rare cases, we may process your personal data without your knowledge or consent. This would only be done as required or permitted by law, such as if we are instructed to process your data by Court Order, as part of a criminal investigation, or similar.
We may use your Identity, Contact, Technical, Usage, and Profile Data to help us work out what type of products or services you may be interested in and what may be relevant to you. We do not track what other websites other than our own you might visit, but use only the data you provide to us directly, and general market data. However, we may register which site referred you to our site (for example, a search engine, a blog, or an advertisement on a particular site).
We will only send you marketing, which may be in the form of a letter through the post, or by email, if you have previously purchased a product or service from us or as the result of a historical joint promotion with another company in which case we consider there is a legitimate interest for us to process your data and send you information.
If you have not previously purchased from us, but have specifically requested to receive information from us, then you have consented to us sending such information and we rely on your express consent in order to process your data.
In the case where we send you a marketing communication, it may be necessary for us to pass your personal details to a third party in order to send such communication. For example, we may need to pass your Identity Data, and your Contact Data, to our printers in order to have letters and envelopes printed with your name and address. Where it is necessary for us to do this, we will do our best to ensure your personal data is processed securely. We only use suppliers who are GDPR compliant.
You can opt out of receiving marketing communications from us at any time.
To opt out of our email communications or postal mail marketing communications, please telephone us, write to us at our address, or email us at [email protected]
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. Please note that disabling or refusing cookies may affect the usability of a website. For further information, please see the Cookies Policy at the end of this document.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and Managerial Procedures to safeguard and secure the information we collect online.
In the rare case of a data breach or suspected data breach, we have put procedures in place to deal with such a situation swiftly and will notify you and any applicable regulatory organisation where we are legally required to do so.
We will only retain your data for as long as necessary and for legitimate reason to fulfil the purposes we collected it for, or to satisfy any legal, accounting, or reporting requirements.
In some circumstances you may be able to ask us to delete your data; where deletion is not legally possible we may be able to anonymise your data
You have the right to:
If you wish to exercise any of these rights; contact us in writing at our address or email us at [email protected]
A cookie is a small file which asks permission to be placed on your computer’s hard drive. If you agree; the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website; by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
We will not sell or distribute your personal data to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting unless you tell us that you do not wish for this to happen.
You may request details of personal information which we hold about you under the Data General Data Protection Regulation (GDPR) (EU) 2016/679.
